HELP CENTRE

How may we help?

Check our frequently asked questions below for quick answers or contact us anytime using the form below.

How can we help?

FAQ

Delve into Noonstead's extensive Help Center, specially curated to provide answers to the most common questions from our vibrant community. Gain invaluable insights on crucial topics such as sizing, materials, shipping, and much more. If you need assistance with a recent order or have any inquiries, our team is always here to help.

Company

Company Information?

Website: https://www.noonstead.com/

Organization Number: 15126829

Goods Category: Home & Garden - Decoration and Art

What is Noonstead?

At Noonstead, our mission is to bring you beautiful contemporary art that contributes to a more sustainable future.

Enjoy the beauty and embrace the story with every gaze, ponder, and daydream. Fuelled by our passion for the planet, we create timeless pieces that seamlessly blend into your spaces where life, creativity, and good times collide.

Each print is meticulously crafted by master artisans in England, and for every print you order, we plant one tree – sparking change one art print at a time.

Where is Noonstead based?

We are currently located in London, United Kingdom.

What makes Noonstead unique?

Noonstead stands out due to its commitment to curating a diverse collection of contemporary art. We focus on quality, innovation, and accessibility, ensuring our customers have access to unique and inspiring art at affordable prices.

What is Noonstead's Mission?

At Noonstead, our unwavering mission is to ignite the transformative power of art. We are dedicated to curating exceptional art prints and posters that transcend boundaries, stir emotions, and inspire personal growth.

Through our commitment to quality craftsmanship and sustainable practices, we aim to create a meaningful connection between art, individuals, and the world around us. Join us on this artistic journey as we strive to make every moment more beautiful and impactful.

What are your opening hours?

Noonstead is open 5 days per week from 9:00am to 5:30pm. We are closed on Weekends and Public Holidays.

How can I contact customer support?

You can contact Noonstead's customer support team by filling out the contact form here on our website.

What payment methods do you accept?

At Noonstead, we provide a seamless and convenient shopping experience by accepting all major bank cards, including Apple Pay and Google Pay. Simply choose your preferred payment method during checkout on our website and enjoy a hassle-free transaction.

What is your sustainability approach?

Without a planet, there's no home. It's that simple. At Noonstead, we're constantly striving to enhance our product range, not just in terms of diversity and quality, but also with a focus on sustainability. We're committed to reducing our CO2 footprint through various initiatives, both at the product and operational level.

You can read our full sustainability pledge here.

Are you involved in any environmental initiatives?

Yes, Noonstead is dedicated to sustainable practices. We use eco-friendly materials in our packaging and partner with artists who share our commitment to environmental responsibility.

Additionally, we plant one tree for every single order we receive. We work with Eden Projects for this and you can read more about our sustainability pledge here.

Does Noonstead offer any discounts?

Yes, Noonstead offers discounts and promotions to our newsletter subscribers!

Be sure to sign up to our newsletter or follow us on social media to stay updated on our latest offers!

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How can I stay updated with Noonstead's latest drops?

To stay informed about our latest art releases and special promotions!

Subscribe to our newsletter

You can also follow us on all major social media platforms.

Is Noonstead open to collaborations or partnerships?

Absolutely! We welcome all collaboration or partnership inquiries.

Please reach out to our team to discuss potential partnership opportunities.

Contact Us

Products

What products do you offer?

We offer a wide range of products, including prints, posters, and wall art that are perfect for decorating your home or office. Our prints come in various sizes and styles, so you can find the perfect piece to match your style and decor.

To see our full collection of products, please visit our shop page here.

You can browse our different categories, search for specific items, and filter your results by size, style, and color. We're confident you'll find something you love!

If you have any questions or need assistance finding the right product for your needs, please don't hesitate to contact us. We are always happy to help on selecting the best print or wall art for your space.

Thank you for your interest in our products, and we look forward to helping you create the perfect decor for your home or office!

Do you sell Framed Prints?

We offer bespoke wooden frames for all of our prints. Our frames are handcrafted by skilled artisans using high-quality materials, and are available in various sizes and colours to complement your decor. Choose one of our frames to protect and enhance your print for years to come.

What print sizes do you offer?

We offer a wide range of print sizes to suit different needs and preferences.

You can find all of our print sizes here via our Size Guide

When selecting a print size, consider the dimensions of the space where you plan to display the print and the level of detail you want to see in the image. Larger prints can be great for making a bold statement, while smaller prints can be more versatile and easy to incorporate into different settings.

What type of paper stocks do you use?

Our posters are printed on high-quality, archival-grade paper that is designed to last. We use premium, acid-free paper that is specially chosen for its exceptional color reproduction and durability. This ensures that the colours of the image remain vibrant and true-to-life, and that the print will not fade or yellow over time.

Can I order a custom size or print?

We're sorry, but at this time we are unable to fulfill custom size or print requests. Our current production process is optimized for specific sizes and prints, which allows us to maintain the high quality and consistency that our customers expect.

However, we offer a wide variety of sizes and styles in our current selection of prints, and we are always adding new designs. We encourage you to browse our collection and find a print that suits your style and needs.

If you have any questions or concerns about our prints or sizing, please don't hesitate to contact us. Our customer support team is happy to help and can provide you with additional guidance on selecting the best print for your space.

How do I pick the right size artwork?

Choosing the right size for your print is important to ensure it looks its best in the space where it will be displayed. Start by measuring the area where you plan to hang the print and use that as a guide.

Consider the aspect ratio of the image, and think about the purpose and effect you want the print to have in the space. Remember, selecting the right size is a personal decision that depends on your preferences and the characteristics of the space.

How do I care for my art prints and posters?

We recommend that you handle your prints and posters with clean, dry hands to prevent any damage. We also recommend that you keep them away from direct sunlight and moisture to prevent fading or discolouration.

If you need to clean your art, We have a comprehensive how to guide you can read here: How to clean art prints

How do you ensure the quality of the prints?

At Noonstead, We take pride in using state-of-the-art printers and premium quality inks, which produce vibrant and true-to-life prints that capture the essence of the original artwork. We take the utmost care in inspecting each print to ensure it meets our rigorous quality standards, guaranteeing that your art piece will arrive in pristine condition.

Orders

How do I track my order?

Yes, we provide tracking information for all of our shipments.

Once your order has been shipped, we will send you a tracking number so you can track your shipment. For more information on order tracking below: Track My Order

Can I cancel my order after it's been placed?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

What payment methods does Noonstead accept?

Noonstead accepts all major credit and debit cards, such as Visa, MasterCard, American Express.

Along with Apple Pay, Google Pay, PayPal & Klarna.

Is it possible to change the shipping address after placing an order?

Address changes are only possible if your order has not yet been processed.

Contact our customer support team with your request as soon as possible.

Do you offer gift wrapping or personalised notes with orders?

Currently, we do not offer gift wrapping services at this time.

Can I combine multiple orders to save on shipping costs?

Unfortunately, we are unable to combine multiple orders into a single shipment, as orders are processed and shipped individually on a per order basis.

What should I do if I receive a damaged or defective art print?

Please contact our customer support team with photos of the damage or defect, and we will assist you in resolving the issue.

Can I place an order over the phone?

Currently, we only accept online orders through our website for security and efficiency reasons.

Is there a minimum order value for Noonstead purchases?

There is no minimum order value. You can purchase as few or as many art prints as you like.

Shipping & Returns

What are the estimated delivery times?

Estimated delivery times vary based on your location and chosen shipping method.

You can find specific delivery estimates during checkout.

Does Noonstead offer international shipping?

Yes, we offer international shipping to many countries.

Shipping fees and delivery times may vary for international orders.

All worldwide shipping costs are calculated upon checkout real time.

How can I track the shipping progress of my order?

You can track your order's shipping progress by using the tracking information provided in your order confirmation email or by logging into your Noonstead account.

What should I do if my order is seriously delayed or lost in transit?

If your order is significantly delayed or you have received an email from the courier company saying your parcel has been lost in transit.

Please contact our customer support team, and we will assist you in locating or replacing your order.

How are the prints packaged and shipped?

Sustainability is at the forefront of our business practices. When it comes to packaging and shipping, we take great care to use eco-friendly materials, ensuring that your art pieces arrive in excellent condition while also reducing our environmental footprint.

Our prints are meticulously rolled and placed in a sturdy shipping tube made from recycled materials, so you can rest assured that your purchase is not only aesthetically pleasing but also eco-conscious.

Can I request expedited shipping for my order?

Yes, we offer expedited shipping options during the checkout process for faster delivery.

What is Noonstead's return policy?

At Noonstead, we are committed to providing you with high-quality products and excellent customer service. As a sustainable brand that operates on a unique order processing system, we strive to minimise waste and maximise efficiency.

Please review our Returns/Refund Policy, which outlines our approach to returns and refunds.

Please note that we do not accept returns for reasons other than our fault, including change of mind, wrong size selection, or dislike of the product.

Do I need to pay for return shipping when returning an art print?

Yes, customers are responsible for return shipping costs for all returns.

Please refer to our return policy for more details.

What is Noonstead's policy on shipping delays due to customs for international orders?

Customs delays are beyond our control, and we are not responsible for them. We recommend checking with your local customs office for more information.

Can I exchange an art print for a different design or size?

We do not offer direct exchanges!

How long does it take to process a refund for a returned art print?

Refunds are typically processed within 7-14 business days after we receive and inspect the returned art print.

Wholesale

Does Noonstead offer wholesale?

Yes, Noonstead does offer wholesale. We have a dedicated wholesale program for businesses, hotels, retail, and organisations interested in showcasing our products.

Our wholesale program offers exclusive discounted prices and bulk ordering options. Get in touch with us below by using the contact form.

Get In touch

How do I apply for Noonstead's wholesale program?

To apply for Noonstead's wholesale program, please fill out the wholesale inquiry form on our website. Once we receive your inquiry, we will review your information and get in touch with you.

Get in touch

Is there a minimum order quantity?

Minimum order quantities for wholesale purchases may vary depending on the specific products and terms discussed with our wholesale team.

What are the requirements for wholesale orders?

We require a minimum order quantity for wholesale orders, as well as proof of business such as a Tax ID, Vat Number or Company Certificate.

How long does it take to process a wholesale order?

Processing times for wholesale orders vary depending on the order size and product availability. Our team will provide an estimated processing time once an order is placed.

Does Noonstead offer bulk discounts for wholesale orders?

Yes, we offer bulk discounts for wholesale orders. Contact our wholesale team for pricing and minimum order quantity details.

Are there any exclusive benefits for Noonstead wholesale partners?

Yes, wholesale partners may receive exclusive access to new collections, promotional materials, and other benefits.

Contact our wholesale team for details.

How often does Noonstead update its wholesale offerings?

We periodically update our wholesale offerings to include new artwork and collections, keeping our selection fresh and appealing to retailers.

Get in touch

Have questions about your order, or a general enquiry?