We are sustainable brand that operates on a unique order processing system, we strive to minimise waste and maximise efficiency for our business. Please review our 14 day returns policy, which outlines our approach to returns and refunds:
Do You Accept Returns?
- We proudly accept returns on any items within 14 days of delivery only in cases where there is a fault on our side, such as a manufacturing defect, transport damage or an error with the order.
- If you encounter such an issue, please contact our customer support team within 14 days of receiving the order to initiate the return process.
- Please note we cannot accept returns for reasons other than our fault at this time. This includes change of mind, wrong size selected, or dislike of the product chosen.
What's The Return Process?
- To initiate a return due to our fault, please contact our customer support team with your order details and a description of the issue.
- Our customer support team will guide you through the return process.
- It is important to follow the instructions provided to ensure a smooth return experience.
How Does Return Shipping Work?
- We recommend using a tracked shipping method when returning the item(s) so that you can track the process throughout and be reassured that we received the return.
- Please retain proof of postage for reference in case the package is lost in transit.
Do you offer Refunds?
- We accept returns only in cases where there is a fault on our side, such as a manufacturing defect or an error in the order fulfilment process.
- Once we receive and inspect the returned item(s) to confirm the fault was on our side, we will process a refund to your original payment method within 14 days.
- Please note that refunds will only be issued for eligible returns due to our fault.
Faulty or Damaged Items?
- If you receive a faulty or damaged item, please contact our customer support team within 14 days of receiving the product.
- We will guide you through the return process and provide a replacement or refund, depending on your preference and product availability.
Please note that all sales are final for items that are not eligible for return, unless there is a fault on our side.
Certain items are exempt from being returned or refunded. We want to be transparent about these exceptions, which include:
- Gift cards: Gift cards are non-refundable and cannot be exchanged for cash.
- Downloadable products or digital content: Due to the nature of these items, they are not eligible for a refund.
Changes to the Policy?
- We reserve the right to modify or update this Returns and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
- We value your trust and continuously review and update our refund/returns policy to ensure it remains aligned with our commitment to exceptional service.
- Rest assured that we'll keep you informed of any changes, and we appreciate your understanding as we strive to meet your expectations.
We understand the importance of easy access to our refund policy. You can always find this complete policy on our website under the "Returns/Refund Policy" in the footer of our website.
Additionally, we provide a link to the policy during the checkout process for your convenience.
Need help with an order?
We value your satisfaction and strive to provide exceptional customer service. Whether you need to return an order, track your refund status, or simply seek further information, our team is here to help!