Shipping policy
Shipping & Returns
What are the estimated delivery times?
Estimated delivery times vary based on your location and chosen shipping method. You can find specific delivery estimates during checkout.
Does Noonstead offer international shipping?
Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary for international orders. All worldwide shipping costs are calculated upon checkout real time.
How can I track the shipping progress of my order?
You can track your order's shipping progress by using the tracking information provided in your order confirmation email or by logging into your Noonstead account.
What should I do if my order is seriously delayed or lost in transit?
If your order is significantly delayed or you have received an email from the courier company saying your parcel has been lost in transit.
Please contact our customer support team, and we will assist you in locating or replacing your order.
How are the prints packaged and shipped?
Sustainability is at the forefront of our business practices. When it comes to packaging and shipping, we take great care to use eco-friendly materials, ensuring that your art pieces arrive in excellent condition while also reducing our environmental footprint.
Our prints are meticulously rolled and placed in a sturdy shipping tube made from recycled materials, so you can rest assured that your purchase is not only aesthetically pleasing but also eco-conscious.
Can I request expedited shipping for my order?
Yes, we offer expedited shipping options during the checkout process for faster delivery.
What is Noonstead's return policy?
At Noonstead, we are committed to providing you with high-quality products and excellent customer service. As a sustainable brand that operates on a unique order processing system, we strive to minimise waste and maximise efficiency.
Please review our Returns/Refund Policy, which outlines our approach to returns and refunds.
Please note that we do not accept returns for reasons other than our fault, including change of mind, wrong size selection, or dislike of the product.
Do I need to pay for return shipping when returning an art print?
Yes, customers are responsible for return shipping costs for all returns.
Please refer to our return policy for more details.
What is Noonstead's policy on shipping delays due to customs for international orders?
Customs delays are beyond our control, and we are not responsible for them. We recommend checking with your local customs office for more information before placing an order with us.
Can I exchange an art print for a different design or size?
We do not offer direct exchanges!
How long does it take to process a refund for a returned art print?
Refunds are typically processed within 7-14 business days after we receive and inspect the returned art print.
